Several things can be solved by communicating directly with your rental partner. Here are a few of the best ways to use the user-to-user chat:
As an Owner, you can chat with the Renter to:
As a Renter, you can chat with the Owner to:
If you need additional assistance that cannot be solved by direct communication, such as reservation extension requests or billing documentation, you can find that in the Resolution Center.
While your business is using the COOP platform, communication is key. Within each reservation, you can begin a chat. You will also see a button to open your active user-to-user chats in the upper right.Learn more