What comes with COOP’s Roadside Assistance?

Each rental comes with access to 24/7 Roadside Assistance and our trusted network of authorized vendors.

Who provides Roadside Assistance?

Our 24/7 Roadside Assistance is provided by Ryder’s Customer Response Center.

How does COOP Roadside Assistance work?

Whether your vehicle needs a tow, replacement tire, or other service our vendors will travel to you to help get you back on the road.

Renter Tools & Resouces

Everything you need to know so that you can rent vehicles on the COOP marketplace with confidence.

Commercial Vehicle Sharing Safety And Trust

Who is responsible for costs once COOP Roadside Assistance is called?

Who is responsible for the costs incurred depends on the nature of the issue.

How can I contact someone at COOP by Ryder?

If you’re already a Renter or Owner with the COOP platform, you can create a ticket and contact our team through the Support Center. If you need to contact Roadside Assistance, you can call our 24/7 service line.

What happens if a vehicle breaks down on a Rental?

In the event a vehicle breaks down during a rental, the Renter should contact our 24/7 Roadside Assistance line to report the incident. Our Customer Support Team will notify the Owner of the reported breakdown and help get the vehicle back on the road.

What information will the roadside agent need?

When requesting roadside assistance, be sure to have the following information available for the agent to effectively dispatch service.

What should I do if a vehicle breaks down?

If the vehicle has a flat tire, a mechanical issue, or any other problem that prevents you from traveling safely during a rental, we can send roadside assistance to help.