We are thrilled to announce some of the newest features of the COOP by Ryder platform. User-to-user chat and credit card preference options will give your business even more control of your reservations. Our team of experts is dedicated to enhancing our technology to better serve your business.
We know that in logistics, communication is key. Owners can provide quality customer service to their Renters so that they rate the reservation highly, and potentially come back to rent with them again. Meanwhile, Renters can message reservation vehicles’ Owners directly whenever necessary.
Your business can use user-to-user chat via desktop or mobile, so that day-to-day communications go smoothly wherever you are. Access your reservations to see all the reservation details you should need. Now, when one reservation needs a personal touch, you can just directly message the other user.
How to start chatting:
Some examples of good messages include: “where are the keys to the glovebox?”, or “Sorry to deny your extension request, we need to bring the vehicle in for preventative maintenance,“ or “I would be happy to rent the vehicle to you again, please request a reservation anytime!”
Keep your Rental billing payments seamless. Now you can add a credit card and select which card you would like to make your primary and which your backup. If for some reason your first card does not work, a backup credit card will be charged. So you can make sure that your reservation request gets approved without any delay. And if you need to change which card is your primary, you can make these changes with just a few clicks at any time.
How to add a backup credit card:
Log in to your account to check out these features today!
Chassis rentals offers flexibility, cost savings, and access to a variety of equipment options. Whether you are a seasoned logistics professional or new to the world of freight transportation, this article will cover all aspects of chassis trailer rental.
When containers stuck at the port caused delays and thousands in penalty fees, a major textile company turned to a solution that increased their shipping volume by 28%. Uncover their success story and learn how you can streamline your operations with COOP by Ryder.
Want to make best use of expenses when comparing rental rates for trailers? Several factors influence semi-trailer rental costs, from the specific type of trailer you require to your company's credit history. But don't stress; we're here to simplify it all and guide you toward finding the best possible deal for your business.