Need assistance? If you’re already a registered user with the COOP platform, you can create a ticket and contact our team through the Support Center. It’s the easiest way to reach our team regarding your account, claims, payments, billing, reservations, or a service or vehicle issue.
All you have to do is log in to your account and access the Support Center here.
Creating a ticket will allow you to receive information and updates so that we can provide you with the help you need.
As the Renter you are responsible to report your fuel receipts when your rental ends or monthly if the rental exceeds 30 days. This is necessary for Owners of the vehicles you are reserving to do their quarterly International Fuel Tax Agreement (IFTA). With COOP, our Renters often apply their IFTA qualified license decal to their trucks while they are operating them. To avoid any fees, upload your fuel receipts to the platform for each of your reservations.
If you are the vehicle Owner, as with all interstate motor carriers, you must report fuel taxes as described by the IFTA. Vehicle Owners are responsible for obtaining the permits and reporting their fuel receipts to IFTA.
To qualify for a COOP account and rent vehicles on the platform, your business will need to meet the following requirements:
All businesses must pass a financial history check. COOP uses a Dun & Bradstreet (D-U-N-S) number to help us learn more about your business. Look up your D-U-N-S number here or, if you need to, create a D-U-N-S number for your business.
Meet Compliance, Safety, Accountability (CSA) score requirements. We also use this safety compliance and enforcement program of the Federal Motor Carrier Safety Administration (FMCSA) that holds motor carriers and drivers accountable for their role in safety to determine rental eligibility.
To rent certain vehicle types in certain states, a USDOT# is required. We review the DOT number history to ensure it meets our safety and operating standards. The information you provide to the Department of Transportation (USDOT#) must match the information you provide to COOP. This includes your company’s email, phone number, and the representative name.
After your account has been created, your business will have access to reserve different vehicles. Requirements for renting a vehicle differ depending on the type of vehicle and are listed below:
Need a USDOT# to rent out more commercial vehicle types with COOP? Apply for a DOT# here.
Eligibility to rent on the platform is subject to COOP approval.
COOP by Ryder is a fleet optimization and rental solutions platform for commercial trailers and vehicles, product storage, renting out idle vehicles to generate revenue, and more. We provide seamless options for reserving dry van, refrigerated, flatbed, chassis, and new and late-model trucks, tractors, and vans at competitive prices. Our team of experts, combined with cutting-edge technology, puts businesses in the driver’s seat to maximize fleet use.
Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned. Please note: Owners must also submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident.
We recommend that you or someone from your business inspect the vehicles to confirm they were returned in the same condition as they went out.
How to confirm a return and add pictures after vehicle drop off (see examples below):
These steps are important to:
If a vehicle was not returned, you can click “No, vehicle was not returned” and it will be escalated to our team so that we may contact you and the Renter regarding the reservation.
If the vehicle was returned, but you need help with a reimbursement request for tolls, fuel, damage, or something else, you may still confirm that the vehicle was returned and open a ticket in the Support Center. You will have the option to do so upon confirming the return of a vehicle. You can click on the “Document Vehicle” button to add the mileage, fuel level, or vehicle condition of the return. Additionally, you can contact COOP claims to create a ticket for a service or damage related incident.
Remember that even if you have already confirmed the return of a vehicle, you can still create a ticket through the Support Center.
Reimbursement requests for tolls, taxes, citations, fees, fuel, or fines must be submitted within sixty (60) days from the date it was issued. Any incidents related to vehicle damage or service must be reported within fifteen (15) days from the contract end date of a reservation. Please be sure to submit tickets with as much information as possible, including pictures or receipts, to review and resolve the issue in a timely manner.
If you have an incident with a vehicle while on a rental, start by contacting our 24/7 Roadside Assistance service at 1-855-961-2413. Our dedicated COOP Support Team will strive to get you the necessary services as timely as possible and guide you to a local vendor.
Whether your vehicle needs a tow, replacement tire, or another service, our vendors will travel to you or open up shop to get you back on the road. Costs incurred from Roadside Assistance services are charged to the Renter or Owner depending on who is responsible for the incident.
When you get a request to reserve your vehicle you will receive a notification via email, or on the COOP app that you can approve or deny. You can also find the ability to respond to requests and extensions by:
How you respond depends on whether or not your business can project whether or not that vehicle will be needed during the time it is being requested for. Respond to requests and extensions as soon as you’re able to lock-in more profitable days for your business off your idle vehicles.
Renters must have insurance coverage for rentals. And when renting vehicles on COOP, you have options for insurance.
The best option is to get coverage directly from COOP. It makes the account setup process easier and will be included with your reservation. We work with Reliance Partners through United Specialty Insurance Company to offer quality coverage at competitive rates.
Liability and physical damage insurance through COOP are charged at a flat daily rate based on vehicle type for the length of a rental. The insurance rates for your reservations are shown in the price summary breakdown before requesting to rent vehicles. Plus, we also include roadside assistance for access to our trusted network of vendors on reservations.
Our rental insurance is a quick, cost-effective, and hassle-free quality option that offers complete peace of mind during reservations.
Why Choose COOP Coverage:
Note: Rates are subject to change and may vary depending on reservation assessment.
You can also choose to provide your own insurance and submit a Certificate of Insurance Requirements document. To be approved for renting on the platform, all of our requirements must be met. Businesses must have:
To add proof of insurance for your Liability and Physical Damage Coverage when setting up your account, please follow these steps:
For businesses with a COOP account, you can contact us here to create a ticket about reservations, claims, payments, reimbursements, and more.
If you are a customer, contact our team by phone at 877-747-5352 Monday thru Friday, 8 am to 6 pm EST, or Saturday and Sunday, 8 am to 2 pm EST.
How the largest value-added distribution company overcame challenges with limited warehouse space by using storage trailers as a quick and cost-saving solution during peak season with the COOP by Ryder rental solutions platform.
It’s no secret that the food distribution industry is highly competitive, and companies need to operate efficiently to succeed. One of the nation's largest food distribution and production companies with over $1.5B in sales wanted to save time and money in a tight economic landscape, and trailer pools presented as a worthwhile long-term solution.
Commercial storage trailers offer on-demand space for your goods without the hassle of permanent structures. They're a go-to solution for businesses needing quick, flexible storage options to save time and money.