Once our 24/7 Roadside Assistance service is utilized, either the Owner or Renter is charged for any necessary repairs.
Who is responsible for the costs incurred depends on several factors upon evaluation as listed below.
Please be advised that we will not be able to determine cost responsibility if triage is not approved, and this evaluation must be completed before making a decision. COOP will not be held liable for any repair costs.
Incidents Owners may be responsible for:
Generally, issues that could be avoided with preventative maintenance are costs for which the vehicle’s Owner is responsible. This includes, but is not limited to:
Mechanical parts failure, not caused by driver/renter, such as:
Incidents Renters may be responsible for:
Generally, Renters are responsible for covering the costs for all other issues while they’re responsible for the vehicle. This includes, but is not limited to:
As a Renter, be sure to reject a vehicle that isn’t in working condition and that the driver knows it is their responsibility to conduct a pre-trip inspection. Incidents are always unfortunate, but doing a thorough pre-trip inspection is important to confirm the vehicle has been properly maintained and is road ready.
If you’re already a registered user with the COOP platform and need help with an incident after a rental, you can create a ticket and contact our team through the Support Center.
For additional questions about coverage, contact our team here. Our team is available to help, and you can typically expect a response within 1-3 business days or sooner.