Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

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Things to Know Before Listing Your Vehicles

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Things to Know Before Listing Your Vehicles

Who is providing insurance on the vehicles while they are rented to a third party?

The Renter has to provide their own insurance ($100K physical damage insurance & $1M liability policy) or purchase insurance directly from COOP.

Do I need to take off our USDOT # for every rental?

Most Renters bring their own decal or magnet to cover the Owner's DOT. Some Owners on COOP leave a space open so that Renters can display their own DOT magnet on the rental vehicles.

How does COOP promote my vehicle to Renters?

Our team takes every effort to get activity for your vehicles once listed on COOP. Consider becoming a COOP Featured Business to promote your vehicles even further.

How does the account setup process work for Owners?

Watch our overview videos to get help with setting up your COOP Owner account.

How long do you have to be part of the program?

It is free to list and maintain your listing on COOP; there is no obligation to make your vehicles available and no penalty if you remove them.

How far in advance do Renters book?

Most Renters request to rent out vehicles within 1 day. We recommended you monitor and approve or deny these requests as soon as possible to maximize your potential for earnings and create a positive sharing experience.

How is the rental rate set?

The platform offers Owners an innovative tool to maximize your earnings. Included with your account, COOP Smart Rate can be applied to dynamically adjusts the rate of your vehicles based on a variety of characteristics like vehicle type, mileage, and market demand. If you choose to enter your daily rental price for a vehicle manually, you can select the custom price option.

What kind of Renters will I get through COOP?

All Renters on COOP are carefully vetted businesses.

What kind of rental activity should I expect once I list my vehicles?

Rental activity for your vehicle will depend on many factors including: listed daily rate, discounts offered, availability, location, vehicle restrictions, vehicle age, and of course, supply and demand.

What kind of coverage is necessary to list vehicles on COOP?

To list your vehicles on COOP, you must submit a valid certificate of insurance. Your insurance will be verified by our team.

Who provides Roadside Assistance?

Our 24/7 Roadside Assistance is provided by Ryder’s Customer Response Center.

Would these be long term or short term rentals?

Any usage restrictions, as to duration of rental, where the vehicle travels, etc., is determined by you as the Owner. The business that has reserved your vehicle can rent a truck for any duration you approve.

Are all vehicles accepted to list on COOP?

A variety of commercial dry van, reefer, storage, flatbed, and chassis trailers can be listed on the COOP platform. Ryder lease or Ryder maintained power units, including, trucks, tractors, and cargo vans can also be listed.

What if I would like to list multiple vehicles?

Businesses can request to list multiple vehicles at once by clicking the "Upload Multiple Vehicles" button from the List a Vehicle page in their account.