Occasionally, you may want to seek reimbursement for costs during a rental like tolls, fuel, and other expenses. So what can you do if you need a reimbursement for a specific charge? We are pleased to introduce the Reimbursement Request Feature to make this process easier.
If you would like to receive a reimbursement from a business you have transacted with; this tool allows you to send an Owner or Renter a direct message with your request.
You can request reimbursement for the following:
(Available options to select from will vary depending on if you are a Renter or an Owner of a transaction.)
What to Know About Reimbursement Requests
A request for reimbursement can be made during or after a rental. It is up to the business receiving the request to approve or deny the Reimbursement Request. We recommend uploading any pictures, receipts, and documentation related to the request to help resolve the case.
In the event that a request is denied, you can choose to escalate the request if it was unfairly denied. Our Support Team will step in to review the case to determine a resolution. Please visit our Reimbursement Request Help Center Article for more information.
Another year, another holiday season. The commercial trailer and vehicle rental market is undergoing significant changes this fourth quarter and into the new year. The big question on everyone's mind is whether the historically busy Q4 season will pick up like before. Factors such as technology adoption, rental utilization drops, vehicle availability, and more are top of mind for businesses everywhere. In this blog, we'll briefly explore what to expect and what's been driving the ups and downs of transporting goods and materials throughout 2023. The peak season is critical for businesses grappling with supply chain disruptions and a rapidly shifting competitive landscape. Read our complete guide to learn expert tips and best practices for optimizing fleet needs and discovering valuable rental solutions to meet these challenges head-on.
Discover the top KPIs that every business should be tracking for optimal fleet use. From on-time delivery rates to transportation cost per unit, this blog post covers it all. Read on for insights and a handy checklist to improve your logistics operations.
At COOP, we're committed to enhancing your experience to make renting and listing vehicles more efficient and user-friendly. That's why we are excited to introduce two new features that will take your vehicle rental experience to the next level. Request to Upload Multiple Vehicles and Smart Rate Search Filter.
Did you know that, on average, U.S. consumers say they have 47% finished placing orders for their holiday shopping by Black Friday and Cyber Monday? That means almost half of the people making purchases in the fourth quarter search online and offline from the crack of dawn for doorbuster deals before we reach December. As two of the biggest shopping days of the year for most retailers, it's important to explore the significant impact these days have on commercial vehicle demand.