Before you get on the road, here are a few things to keep in mind to get the most out of your reservation.
Communicate with the vehicle’s owner about your rental
Chat with the vehicle’s owner before before the start of your rental, to make sure you have the correct address and confirm times for pick-up and drop-off. And during your rental, reach out to them if anything happens to their vehicle. Good communication with the owner is always a good way to get a high rating at the end of each transaction.
Complete the pick-up flow
On the day of your scheduled vehicle pick-up, you will receive and email and a text message with instructions on how to pick-up your vehicle. This includes a link to our “pick-up flow”, an easy step-by-step process to take pictures of the vehicle and record the odometer reading before you hit the road.
Do a pre-trip inspection
It is required to complete a vehicle inspection before you start driving a commercial vehicle. Make sure you complete the inspection before you take off.
Take care of the vehicle like it’s your own
Ensure the vehicle stays clean and refrain from smoking in the truck. Respect any owner’s guidelines, and make sure to refill the gas to its original levels – just as it was given to you.
If you need assistance
If you experience an emergency situation, please call 911. If you have a mechanical breakdown, flat tire or other issues with your vehicle, please contact our 24/7 Roadside Assistance service at 1-877-747-5352 and choose option 1.
Another year, another holiday season. The commercial trailer and vehicle rental market is undergoing significant changes this fourth quarter and into the new year. The big question on everyone's mind is whether the historically busy Q4 season will pick up like before. Factors such as technology adoption, rental utilization drops, vehicle availability, and more are top of mind for businesses everywhere. In this blog, we'll briefly explore what to expect and what's been driving the ups and downs of transporting goods and materials throughout 2023. The peak season is critical for businesses grappling with supply chain disruptions and a rapidly shifting competitive landscape. Read our complete guide to learn expert tips and best practices for optimizing fleet needs and discovering valuable rental solutions to meet these challenges head-on.
At COOP, we're committed to enhancing your experience to make renting and listing vehicles more efficient and user-friendly. That's why we are excited to introduce two new features that will take your vehicle rental experience to the next level. Request to Upload Multiple Vehicles and Smart Rate Search Filter.
Did you know that, on average, U.S. consumers say they have 47% finished placing orders for their holiday shopping by Black Friday and Cyber Monday? That means almost half of the people making purchases in the fourth quarter search online and offline from the crack of dawn for doorbuster deals before we reach December. As two of the biggest shopping days of the year for most retailers, it's important to explore the significant impact these days have on commercial vehicle demand.
Managing commercial vehicle rentals efficiently is vital for businesses. That's why we've developed a user-friendly dashboard to get rental information quickly and help streamline your experience. Whether you're a frequent Renter or just getting started, our Renter Dashboard is designed to give you greater control and visibility over your rental activity on COOP.
