If you have ever used COOP to share commercial vehicles, you know that communication is key. When it comes to working things out with your Renter or Owner, user-to-user chat is a great tool to use for discussing details about your reservation.
We recommend using user-to-user chat for all reservation communications between Owners and Renters. Streamline your business’s messages all in one place. Most of the time, reservation needs between Owner and Renter can be managed with a simple message without ever needing assistance from COOP’s team. So how can Owners and Renters use user-to-user to chat to help with their reservations?
User-to-user messages are a great way for Owners to get rated highly at the end of their reservations. Respond to Renters promptly and always be polite. Renters may reach out to you for any number of questions, to help clarify and remedy situations as they happen, try to guide them to solutions that are based on your knowledge of your fleet. Remember to still use the app for all the reservation management features like extending reservations or matters related to billing. User-to-user chat can be helpful to:
For our Owners, user-to-user chat offers a professional channel of communication for your Renters. Be available to them, so that Renters on COOP come back to rent your listings and earn your business revenue time and again.
Renters can use user-to-user chat to get questions answered quickly while they’re on-the-road with a reservation. Messages are an easy way to get in contact with a vehicle’s Owner as a reference for your needs. Remember, as a Renter, you are the borrower of the vehicle so be sure to treat the Owner with respect and keep their vehicle in good condition. Some samples of good Renter messages to send are:
For our Renters, user-to-user chat is a great resource during a reservation. They have a streamlined way to speak with the vehicle Owner that is easy to reference.
Certain things should always be handled through the platform, rather than through messaging. Please continue to use features outside of user-to-user chat for extension requests, reporting vehicle condition, and billing.
During a reservation, extension requests need to be handled by requesting one on the reservation to make sure that the contacts are updated, and so that you can continue to have access to 24/7 roadside assistance on your reservation. Any incidents that occur during the rental, such as accidents or damage, must be reported to the COOP team. Please do not make assurances via user-to-user chat and continue to use the Resolution Center to manage these situations.
We expect all of our customers to treat each other with respect. Our priority is to keep the network of Renters and Owners on the platform a professional and safe place to conduct business. In addition to extension requests, if a Renter escalates messages into an argument, requests a refund, or otherwise is unprofessional, please forward to an account manager. Our team will look into any communications you alert us to.
Never pay for your reservation outside of COOP. If someone asks you to pay for a reservation outside our payment system or you think someone might be sending you links to a fake COOP site, contact our team immediately.
With user-to-user chat, Owners and Renters now have a tool to make your reservations go even more smoothly. Enjoy streamlined communications as you generate earnings or secure extra capacity on COOP commercial vehicle rental reservations. We are happy to bring your business user-to-user chat technology. It is just one more way we help your business have more control over your reservations and share vehicles with confidence.
Another year, another holiday season. The commercial trailer and vehicle rental market is undergoing significant changes this fourth quarter and into the new year. The big question on everyone's mind is whether the historically busy Q4 season will pick up like before. Factors such as technology adoption, rental utilization drops, vehicle availability, and more are top of mind for businesses everywhere. In this blog, we'll briefly explore what to expect and what's been driving the ups and downs of transporting goods and materials throughout 2023. The peak season is critical for businesses grappling with supply chain disruptions and a rapidly shifting competitive landscape. Read our complete guide to learn expert tips and best practices for optimizing fleet needs and discovering valuable rental solutions to meet these challenges head-on.
Discover the top KPIs that every business should be tracking for optimal fleet use. From on-time delivery rates to transportation cost per unit, this blog post covers it all. Read on for insights and a handy checklist to improve your logistics operations.
At COOP, we're committed to enhancing your experience to make renting and listing vehicles more efficient and user-friendly. That's why we are excited to introduce two new features that will take your vehicle rental experience to the next level. Request to Upload Multiple Vehicles and Smart Rate Search Filter.
Did you know that, on average, U.S. consumers say they have 47% finished placing orders for their holiday shopping by Black Friday and Cyber Monday? That means almost half of the people making purchases in the fourth quarter search online and offline from the crack of dawn for doorbuster deals before we reach December. As two of the biggest shopping days of the year for most retailers, it's important to explore the significant impact these days have on commercial vehicle demand.
