Vehicles should be returned to the Owner in the same condition as the beginning of the rental. Make sure that you clean before the rental vehicle is returned. Keeping the vehicle clean is in your best interest so that you are rated well by the business you are renting with. Keeping the vehicle clean is one of many ways to get good ratings and you will be more likely to be approved for future rental requests.
The vehicle’s Owner is responsible for costs associated with regular maintenance, however you as a Renter may have to help bring them in for service.
Learn moreYes, the vehicle must be returned with the same amount of fuel and other required fluids that it had upon pickup.
Learn moreAs the Renter you are responsible to report your fuel receipts when your rental ends or monthly if the rental exceeds 30 days.
Learn moreGo to your reservations page to access all the trip records from past reservations with COOP Owners.
Learn moreAs a Renter, this is how to avoid fees by uploading your receipts for International Fuel Tax Agreement (IFTA) reporting.
Learn moreIf you or your driver is involved in an accident, please call local authorities first. After you have notified the authorities, contact COOP so that our team can guide you through the accident process.
Learn moreWe require your fuel receipts so vehicle Owners can complete their IFTA filing, provide them when completing your drop-off or monthly if your rental exceeds 30 days.
Learn moreIf the vehicle has a flat tire, a mechanical issue, or any other problem that prevents you from traveling safely during a rental, we can send roadside assistance to help.
Learn moreThe replacement of tires due to the normal operation of a vehicle falls under routine maintenance. This includes tread depth wear to be within DOT standards. Routine maintenance required during an active rental should be immediately reported to the vehicle Owner for assistance.
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