How do I withdraw a damage claim?
If you’ve opened a damage claim by mistake or have determined the damage to the vehicle was preexisting, please request the claim to be closed by logging into your account and creating a ticket through the Support Center. We kindly ask that you provide a reason for your request.
What if I need reimbursement for fuel, tolls, citations, or something else?
If you would like to request a reimbursement from a business you have transacted with, you can log in to your account and click on the Reimbursement Request option under the Support Center. Selecting this option will allow you to choose the type of reimbursement you wish to request through COOP’s user-to-user chat feature.
Learn moreMy driver was not at fault for the accident. Why am I responsible for the deductible?
We can’t promise that we’ll always be able to recover your deductible cost from the responsible party but we’ll do our best to make it happen.
Learn moreHow do I contact COOP claims?
For businesses with a COOP account, the best way to get in touch with a claims associate is to create a ticket and contact our team through the Support Center.
Learn moreMy cargo was damaged in the accident. Does COOP cover cargo damage or loss?
Cargo damage and loss are not covered by COOP’s physical damage waiver
Learn moreCan I choose where my vehicle gets repaired?
Yes. If you have a preferred repair vendor and would like your vehicle to be repaired at their facility, please notify your Claims Coordinator.
Learn moreMy driver was in an accident. Do I need a police report?
It is always recommended to obtain a police report for any incident resulting in damage to a rented vehicle.
Learn moreWhat happens after I report a damage claim?
We will coordinate the transfer of the vehicle to the nearest authorized repair facility and ensure the vehicle is returned in the same condition in which it was rented.
Learn moreHow do I report a liability claim?
To report a liability claim, please log in to your account and create a ticket to contact our team through the Support Center.
Learn moreWhat happens if my vehicle is considered a total loss?
In the event your vehicle is a total loss as a result of an accident or damage claim, we will determine the actual cash value of the vehicle and pay this amount to you.
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