I still need help, where do I go?
If you’re already a registered user with the COOP platform, you can create a ticket and contact our team through the Support Center. It’s the easiest way to reach our team regarding your account, claims, payments, billing, reservations, or a service or vehicle issue. All you have to do is log in to your account and access the Support Center here. Creating a ticket will allow you to receive information and updates so that we can provide you with the help you need.
If you’re not yet a registered user or for a general question you couldn’t find on our Help Center, you visit our contact us page here.
What if I need reimbursement for fuel, tolls, citations, or something else?
If you would like to request a reimbursement from a business you have transacted with, you can log in to your account and click on the Reimbursement Request option under the Support Center. Selecting this option will allow you to choose the type of reimbursement you wish to request through COOP’s user-to-user chat feature.
Learn moreI’m having trouble reserving a vehicle, what do I do?
If you’re still having trouble getting a rental reservation, there is an easy fix available to you.
Learn moreHow to change my password?
For your business’s safety and security, you can change your password at any time.
Learn moreHow should I respond to rental requests off the platform?
Report any suspicious emails and messages by Renters or Owners who attempt to reserve vehicles or change a current rental outside of the platform to our team.Any changes made outside of the platform are not included in the rental contract and do not include coverage and support
Learn moreI forgot my password. How can I reset my password?
If you’re unable to login to your account, you can reset the password on your own with the ‘Forgot password? Reset here’ link toward the bottom of the login page.
Learn moreHow can I apply for a DOT Number?
If you need to register for or do not have an active US DOT number, follow our simple steps to apply for one. Once it has been created or activated, you can provide it to our team to complete your COOP account submission form.
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