I’m having trouble reserving a vehicle, what do I do?
If you’re still having trouble getting a rental reservation, there is an easy fix available to you. When you’re not able to reserve a commercial vehicle for rent, it could be for any of the following reasons:
- An Owner has not approved your reservation. All reservations are approved by the Owner of the vehicle, either automatically or manually. Give owners time to approve your reservation. If you need immediate assistance, you can contact our team.
- Your account is not fully set-up. If you have not received an email with login credentials for the platform, there are likely some steps still required to create your account. Speak to our team to confirm your Department of Transportation# and any other details we may need
- Your account does not have valid payment on file. If you have an account, make sure that you have added a valid method of payment. If a credit card does not work, you can contact your bank for information on why the card may not be accepted or you can try adding a different method of payment.
- Your account has a hold for money owed. Check your account to see if there are any outstanding payments on previous rentals due and resolve them to remove the hold. Late fees may apply.
What if I need reimbursement for fuel, tolls, citations, or something else?
If you would like to request a reimbursement from a business you have transacted with, you can log in to your account and click on the Reimbursement Request option under the Support Center. Selecting this option will allow you to choose the type of reimbursement you wish to request through COOP’s user-to-user chat feature.
Learn moreHow to change my password?
For your business’s safety and security, you can change your password at any time.
Learn moreHow should I respond to rental requests off the platform?
Report any suspicious emails and messages by Renters or Owners who attempt to reserve vehicles or change a current rental outside of the platform to our team.Any changes made outside of the platform are not included in the rental contract and do not include coverage and support
Learn moreI still need help, where do I go?
If you’re already a registered user with the COOP platform, the easiest way to contact our team is through the Support Center. If you’re not yet a registered user, you can visit our contact us page for more options.
Learn moreI forgot my password. How can I reset my password?
If you’re unable to login to your account, you can reset the password on your own with the ‘Forgot password? Reset here’ link toward the bottom of the login page.
Learn moreHow can I apply for a DOT Number?
If you need to register for or do not have an active US DOT number, follow our simple steps to apply for one. Once it has been created or activated, you can provide it to our team to complete your COOP account submission form.
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