My vehicle was returned dirty or with less fuel, what should I do?
Renters are required to return your vehicle in the same condition in which it was rented. If it is not in the same condition, please create a ticket through the Support Center to get in touch with our team. Creating a ticket will allow you to receive information and updates so that we can provide you with the help you need.
Can tracking devices work with COOP?
Tracking devices (ELD tracking device) are not currently supported by the platform, but are always a good idea to install in your vehicles.
Learn moreHow do I respond to requests and extensions?
When you get a request to reserve your vehicle you will receive a notification via email, or on the COOP app that you can approve or deny.
Learn moreHow can an Owner cancel a reservation?
From your Account Management, go to your Reservations section and find the reservation you’d like to cancel. Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start.
Learn moreHow does the vehicle return process work after a rental?
Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned. Owners must also submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident.
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