If your vehicle is involved in an accident, you will be notified immediately. All renters are covered by liability and physical damage insurance. Our Customer Support team will guide you through our claim process.
Our trusted network of authorized vendors will help with the immediate incident. Costs associated with accidents while under the driver’s responsibility generally are for the Renters to pay. Depending on the severity of the accident, the possible resolutions are:
Our team will make every effort to get the vehicle in working condition. If the accident was not caused by issues that could be avoided with preventive maintenance and you elected for our Vehicle Downtime Coverage, your business will continue to earn its daily rental rate until your vehicle comes back or up to 29 days.
If your vehicle breaks down, you can call and our trusted network of authorized vendors will service your vehicle.Learn more
In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. You have two days from when the vehicle has been returned to report any damage.Learn more
In the unlikely event your vehicle is not returned on time, COOP will charge the renter a late fee which will be passed to you. Please contact COOP Support at 877-747-5352 for further assistance if your vehicle is late.Learn more