If your vehicle is involved in an accident, you will be notified immediately. All renters are covered by liability and physical damage insurance. Our Customer Support team will guide you through our claim process.
Our trusted network of authorized vendors will help with the immediate incident. Costs associated with accidents while under the driver’s responsibility generally are for the Renters to pay. Depending on the severity of the accident, the possible resolutions are:
Our team will make every effort to get the vehicle in working condition. If the accident was not caused by issues that could be avoided with preventive maintenance and you elected for our Vehicle Downtime Coverage, your business will continue to earn its daily rental rate until your vehicle comes back or up to 29 days.
In the event a vehicle breaks down during a rental, the Renter should contact our 24/7 Roadside Assistance line to report the incident. Our Customer Support Team will notify the Owner of the reported breakdown and help get the vehicle back on the road.Learn more
In the unlikely event your vehicle is not returned on time, COOP will charge the renter a late fee which will be credited to you. Please contact our team through the Support Center to create a ticket.Learn more
In this instance of vehicle total loss, we would end the billing on the vehicle lease as well as terminate your Ryder lease agreement, and offer some options to enter into a new lease, if that is viable for you.Learn more
In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. You have two days from when the vehicle has been returned to report any damage.Learn more