What information will the roadside agent need?
When requesting roadside assistance, be sure to have the following information available for the agent to effectively dispatch service:
- Reservation ID
- Unit # or VIN
- Driver’s name and phone number
- Dispatcher’s name and phone number
- Nature and location of the breakdown
Who is responsible for costs once COOP Roadside Assistance is called?
Who is responsible for the costs incurred depends on the nature of the issue.
Learn moreHow does COOP Roadside Assistance work?
Whether your vehicle needs a tow, replacement tire, or other service our vendors will travel to you to help get you back on the road.
Learn moreWhat comes with COOP’s Roadside Assistance?
Each rental comes with access to 24/7 Roadside Assistance and our trusted network of authorized vendors.
Learn moreWill I be responsible for the days the vehicle is down due to repairs?
Depending on the cause of the breakdown, your reservation may be ended early. Please contact our Customer Service Team if you need additional information or have any questions.
Learn moreWhat if I need another vehicle while the one I rented is being repaired?
We cannot guarantee a replacement vehicle will be available. If you need another vehicle to continue your routes, please use the COOP platform.
Learn more
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