What should I do if a vehicle breaks down?
If a vehicle has a flat tire, mechanical issue, or any other problem that prevents you from traveling safely during a rental, please contact our 24/7 Roadside Assistance line at 1-877-747-5352. We are here to help and get you back on the road.
Who is responsible for maintenance?
The vehicle’s Owner is responsible for costs associated with regular maintenance, however you as a Renter may have to help bring them in for service.
Learn moreDo I need to refuel the vehicle before returning?
Yes, the vehicle must be returned with the same amount of fuel and other required fluids that it had upon pickup.
Learn moreDo I have to clean my rental vehicle?
Vehicles should be returned to the Owner in the same condition as the beginning of the rental.
Learn moreWho is responsible for IFTA on my rental truck?
As the Renter you are responsible to report your fuel receipts when your rental ends or monthly if the rental exceeds 30 days.
Learn moreWhere can I access my trip records?
Go to your reservations page to access all the trip records from past reservations with COOP Owners.
Learn moreHow can I upload fuel receipts for IFTA?
As a Renter, this is how to avoid fees by uploading your receipts for International Fuel Tax Agreement (IFTA) reporting.
Learn moreWhat happens if I get in an accident?
If you or your driver is involved in an accident, please call local authorities first. After you have notified the authorities, contact COOP so that our team can guide you through the accident process.
Learn moreDo I need to provide fuel receipts?
We require your fuel receipts so vehicle Owners can complete their IFTA filing, provide them when completing your drop-off or monthly if your rental exceeds 30 days.
Learn moreWho is responsible for tires when the tread becomes too low, and is no longer within DOT standards?
The replacement of tires due to the normal operation of a vehicle falls under routine maintenance. This includes tread depth wear to be within DOT standards. Routine maintenance required during an active rental should be immediately reported to the vehicle Owner for assistance.
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