Help CenterGeneral
Our Policies

Our Policies

Cancellation policy

Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start. Reservations canceled less than 24 hours prior to the scheduled start time will be subject to a penalty.

Learn more

Late return policy

In the unlikely event that a vehicle is returned late, COOP will impose a late return fee on the Renter.

Learn more

Cleaning policy

Vehicles should be cleaned prior to a rental by the Owner and returned just as clean by the Renter.

Learn more

Fuel policy

Vehicles should be returned with the same amount of required fluids they had upon pick-up. This includes refilling both the fuel and DEF. If you fail to do so, you will be charged a refueling fee.

Learn more

Explore Our Main Categories

Your Account

How to edit your account and profile.

Learn more

For Renters

Things to know before renting a vehicle.

Learn more

For Owners

Things to know before listing your vehicle.

Learn more

Claims and Coverage

Things to know before reserving a vehicle.

Learn more

We use cookies to improve your experience and support our mission. By using our site, you agree to our use of cookies
Accept