Help CenterGeneral
Our Policies

Our Policies

Cancellation policy

Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start. Reservations canceled less than 24 hours prior to the scheduled start time will be subject to a penalty.

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Smoking policy

Do not smoke while fueling a vehicle at a gas station. While the driver is operating the vehicle, smoking is either permitted or non-permitted depending on the Owner’s preferences for that vehicle.

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Late return policy

In the unlikely event that a vehicle is returned late, COOP will impose a late return fee on the Renter.

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Fuel policy

Vehicles should be returned with the same amount of required fluids they had upon pick-up. This includes refilling both the fuel and DEF. Vehicles that return with less fuel than what was documented at the time of pick up will be charged a refueling fee.

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Pet policy

While operating a rental vehicle, pets are either permitted or non-permitted depending on the Owner’s preferences for that vehicle.

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Cleaning policy

Vehicles should be cleaned prior to a rental by the Owner and returned just as clean by the Renter.

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Explore Our Main Categories

Help Center For Renters

Help Center for frequently asked questions of Renters

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Help Center For Owners

Things to know before listing your vehicle.

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Your Account

How to edit your account and profile.

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Help Center for Claims

Help Center for claims and coverage frequently asked questions

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