Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

How can I add a backup credit card?

You can add or change your payment preferences directly from your COOP profile. To update your preferred payment methods and add a backup credit card, just follow these simple steps: 

  • Go to Manage Payments in your Account Management
  • Add a backup credit card that you would like to use through our Stripe payment system
  • Once your card is verified, it can be used on any upcoming rentals if your preferred payment method does not go through for any reason
  • COOP accepts all major credit cards. If you’re having trouble getting your payment preference verified, please contact your bank.

You can switch which credit card is your primary credit card and which is your backup credit card at any time. This makes it so that your rental reservations will be approved quickly and your business will continue to operate without any delays.

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