While your business is using the COOP platform, communication is key. Within each reservation, you can begin a chat. You will also see a button to open your active user-to-user messages in the upper right.
You find it within each reservation:
- From your Account Management, go to your Reservations
- Find the reservation that you’d like to start a chat with.
- Select the “chat to Owner/Renter” button. Send a message to begin messaging the Owner or Renter
Once a chat is started, you can access it anytime:
- Go to the user-to-user chat directly, which you can also find in the upper right menu options at any time
- Find the chat in the left sidebar. Alternatively, enter the reservation hash or the name of the company in the upper left to filter your active messages.
- Continue messaging the Owner or Renter that you previously started a chat with
Several things can be solved by communicating directly with your rental partner. Here are a few of the best ways to use the user-to-user chat:
As an Owner, you can chat with the Renter to:
- State adjustments to your preferred pick-up or drop-off flow
- Tell them how to operate, and care for, your vehicle
- Provide customer service as needed for the Renter’s requests
As a Renter, you can chat with the Owner to:
- Ask where to find a certain item necessary to the truck’s operation
- Ask how to use the refrigeration unit
- Ask how best to manage an unexpected occurrence on the road
If you need additional assistance that cannot be solved by direct communication, such as reservation extension requests or billing documentation, you can find that in the Resolution Center.
