On all rentals, COOP charges your credit card a security deposit in addition to the total amount of a reservation.
The security deposit amount varies based on information gathered from Dun & Bradstreet and your Compliance, Safety, Accountability (CSA) score.
You will see the deposit amount in the cost breakdown of the bill summary page before reserving a vehicle on the platform.
For questions regarding deposits, please contact us at 866-268-4229 from Mon. – Fri. 8 am – 5 pm EST and Sat. & Sun. 8 am - 2 pm EST.
Your security deposit will be refunded within 2-3 business after the completion of a successful reservation which includes the following requirements:
To check the status of a completed rental, you can log into your account and click the "Reservations" tab in your dashboard to view your transactions.
Once a deposit hold has been refunded; it could take between 3-7 business days for the amount to reflect on your account, depending on the processing time of your credit card company.