Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

What happens after I report a damage claim?

Please allow up to 48 hours after submitting your claim for one of our Claims Coordinators to be assigned and contact you for further details. If the vehicle hasn’t already been towed due to an accident, we will coordinate the transfer of the vehicle to the nearest authorized repair facility if it cannot be driven. COOP will request and obtain estimates, monitor and report the claim status, and ensure the vehicle is returned in the same condition in which it was rented.

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