Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

What happens if my vehicle is returned with a mechanical issue?

Once a reservation has been marked as returned and confirmed to be in your possession, any repairs and costs for mechanical issues should be coordinated and handled between the Owner of the vehicle and the service provider of your choice. You can request a review to determine if the costs for repairs may be the responsibility of the Renter before repairs, after receiving an estimate, or if you do not have an invoice. To do so, you, as the Owner, will need to create a ticket in the Support Center under the Service and Vehicles tab. 

If the repair has already been completed, and you have a final itemized invoice from your service provider which the Renter may be responsible for paying, please submit it under the Reimbursement Request tab and select Minor Repair as the reason in the Support Center.

Any request to hold the Renter responsible for the costs of repairs must be submitted within 15 days of a vehicle’s return. COOP is not liable for any repair costs.

Who is responsible for the costs to repair the vehicle depends on several factors upon evaluation, as listed below.

  • The nature of the issue, including mechanical part failure/maintenance, or driver negligence.
  • Photos and notes that were submitted in addition to evaluating the pre-trip inspection and pick up and drop off images.‍ ‍
  • Information provided by the service provider’s estimate and/or the invoice.

Incidents Owners may be responsible for:

Generally, issues that could be avoided with preventative maintenance or mechanical parts failure, not caused by driver/renter are costs for which the vehicle’s Owner is responsible

Incidents Renters may be responsible for: ‍

Generally, Renters are responsible for covering the costs for any issues they caused. This includes, but is not limited to:

  • Damaged or flat tires, whether it is curbed, pierced, or otherwise made inoperable. (Low tread depth, or uneven wear due to mechanical issues are not considered as damage)
  • Not following federal trucking safety standards or any violations of the terms of our contract.
  • Misuse of the brakes or engine.
  • Driver negligence or driver-caused incidents.
  • Refilling required fluids, such as fuel and the DEF.
  • Mixed-up fluids, such as when diesel fuel and the DEF are switched.
  • Derate or aftertreatment issues caused by lack of regen (diagnostic proof must be provided).
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