If you would like to request a reimbursement from a business you have transacted with, you can log in to your account and click on the Reimbursement Request option under the Support Center. Selecting this option will allow you to choose the type of reimbursement you wish to request through COOP’s user-to-user chat feature.
You can request reimbursement for the following:
(Available options to select from will vary depending on if you are a Renter or an Owner of a transaction.)
A request for reimbursement can be made during or after a rental. Once a reimbursement request has been sent, the business you have transacted with will receive a message to approve or deny it. Our support team will step in to find a resolution if a request is not responded to within 72 hours.
Important Note: All Reimbursement Requests should be submitted with as much information as possible to resolve the case as quickly as possible. Please upload any pictures, receipts, and documentation related to the request when submitting. Reimbursement requests for tolls, taxes, citations, fees, fuel, or fines must be submitted within sixty (60) days from the date it was issued. Any incidents related to vehicle damage or service must be reported within fifteen (15) days from the contract end date of a reservation.
If the request is approved, you will receive a message letting you know it has been accepted, and a reimbursement will be issued.
If a request is denied, you will receive a message letting you know that it has been refused. If you feel the request was unfairly denied, you can choose to escalate the request. Clicking the “Escalate” button will create a customer Support Center Ticket.
Our Support Team will review the escalated ticket to verify if the denial is valid.
If it is determined that the request is valid, our team will take the necessary steps to help resolve the matter so that you can receive your reimbursement.
If it is determined that the request is not valid, the denial will be finalized.