Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

What is a Premium Owner?

With our Premium Owner program, we recognize and celebrate our top-rated and most active Owners on COOP and provide them with additional benefits

Premium Owner Account Requirements: 

Every quarter, we evaluate an Owner’s performance on the platform. If the program requirements are met, you’ll automatically become a Premium Owner based on the following assessments:

  • 4.5+ Average Star Rating
  • 500 Rental Days on the Platform in the Last Quarter or 1,000 Days in the Previous 12 Months
  • 80% Reservation Acceptance Rate in the Last Quarter
  • Median Response Time of 4 Hours or Less in the Last Quarter

Why rent from a Premium Owner? When you see the Premium badge on a listing, you have the opportunity to rent from an Owner with a proven record for high-quality vehicles, good communication, and an overall smooth rental experience.

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