Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

Who is responsible for costs related to a claim after a rental?

Who is responsible for the costs incurred due to an incident, damage, tolls, or something else after a rental depends on several factors upon evaluation.

  • The nature of the issue or driver negligence.
  • Photos and notes submitted by the driver/renter during the pre- and post-trip inspection and documentation process.‍‍
  • Information provided by the vehicle Owner, service provider, or any invoices related to the incident.

As a Renter, be sure to reject a vehicle that isn’t in working condition and that the driver knows it is their responsibility to conduct a pre-trip inspection. Incidents are always unfortunate, but doing a thorough pre-trip inspection is important to confirm the vehicle has been properly maintained and is road ready.

In the event you need to file a claim after a rental, please notify us immediately. To do so, you can create a ticket and contact our team through the Support Center. Creating a ticket will allow our Customer Support team to guide you through the claims process and provide you with information and updates. You have fifteen (15) days from the contract end date of a reservation to file a claim.

Remember: Vehicle photos must be submitted before and after each rental in order for a claim to be reviewed in case of an incident.

For additional questions, contact our team here. We’re here to help, and you can typically expect a response within 1-3 business days or sooner.

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