As a vehicle’s Owner, sometimes unexpected events mean you have to cancel your own approved rental. Follow these steps to cancel your reservation:
Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start. Reservations canceled less than 24 hours prior to the scheduled start time will be subject to a penalty.
Tracking devices (ELD tracking device) are not currently supported by the platform, but are always a good idea to install in your vehicles.Learn more
When you get a request to reserve your vehicle you will receive a notification via email, or on the COOP app that you can approve or deny.Learn more
Renters are required to return your vehicle in the same condition in which it was rented. If it is not in the same condition, please log in to your account to create a ticket through the Support Center so our team can assist you.Learn more
Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned. Owners must also submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident.Learn more