How can an Owner cancel a reservation?
As a vehicle’s Owner, sometimes unexpected events mean you have to cancel your own approved rental. Follow these steps to cancel your reservation:
- From your Account Management, go to your Reservations section
- Go to the Owner tab
- Find the reservation you’d like to cancel, an option is available here for your convenience
Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start. Reservations canceled less than 24 hours prior to the scheduled start time will be subject to a penalty.
Can tracking devices work with COOP?
Tracking devices (ELD tracking device) are not currently supported by the platform, but are always a good idea to install in your vehicles.
Learn moreHow do I respond to requests and extensions?
When you get a request to reserve your vehicle you will receive a notification via email, or on the COOP app that you can approve or deny.
Learn moreMy vehicle was returned dirty or with less fuel, what should I do?
Renters are required to return your vehicle in the same condition in which it was rented. If it is not in the same condition, please log in to your account to create a ticket through the Support Center so our team can assist you.
Learn moreHow does the vehicle return process work after a rental?
Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned. Owners must also submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident.
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