How can I change my drivers' information?
If you need to add a driver, or change the information of a current driver in your account, you can do so simply through the platform. Follow these steps to add or change a driver:
- Go to Drivers, in your Account Management
- Click the options dots to the right side of a driver’s name and click ‘Edit’
- Revise their phone number and/or refresh their license information
Be sure to fill out all fields, and format the dates correctly. If you need to change who is set as your default driver, see our FAQ on how to change default drivers. Be sure to have information for any drivers and add them to reservations who are currently operating your rentals.
What is required to rent a commercial vehicle on COOP?
Eligibility to rent vehicles on COOP is determined using information from Dun & Bradstreet, your DOT number, and your Compliance, Safety, Accountability (CSA) score. Requirements for renting a vehicle differ depending on the type of vehicle and the state where you plan to use it. After your account has been approved and created, your business will have access to reserve various vehicles on the platform.
Learn moreHow do I set my Default Driver?
In your account management, you can go to your Drivers tab. Then select the options dots on the right side to set them as the default.
Learn moreHow can I change a driver on a current rental?
Reach out to our team if you need to apply a new driver on a rental that is currently active.
Learn moreHow does vehicle pickup and drop-off work?
At the time of pickup and drop-off, your assigned driver will receive a text. It will include step-by-step instructions.
Learn moreHow can I view the rental agreement and my receipt for my vehicle rental?
Your reservations page is the area where you’ll find all the details of your rentals and contracts.
Learn moreIf I chose COOP’s insurance policy, how do I find proof of vehicle coverage?
If you have chosen our insurance policy, the rental agreement serves as proof of vehicle coverage.
Learn moreDo I need my own Electronic Logging Device (ELD) when renting through COOP?
Some vehicles will come with their own Electronic Logging Device, but we recommend bringing your own if your rental will require it.
Learn moreHow do I arrange a ride to my pick-up location?
Once you have an approved reservation, contact our customer service team to arrange a ride to the pick up location for your driver.
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