How do I respond to requests and extensions?
When you get a request to reserve your vehicle you will receive a notification via email, or on the COOP app that you can approve or deny. You can also find the ability to respond to requests and extensions by:
- From your Account Management, go to your Reservations section
- Find the reservation that is requesting approval or an extension
- Alternatively, contact our team to respond to requests for reservation or extension
- Approve or deny based on what’s right for your business
How you respond depends on whether or not your business can project whether or not that vehicle will be needed during the time it is being requested for. Respond to requests and extensions as soon as you’re able to lock-in more profitable days for your business off your idle vehicles.
Can tracking devices work with COOP?
Tracking devices (ELD tracking device) are not currently supported by the platform, but are always a good idea to install in your vehicles.
Learn moreMy vehicle was returned dirty or with less fuel, what should I do?
Renters are required to return your vehicle in the same condition in which it was rented. If it is not in the same condition, please log in to your account to create a ticket through the Support Center so our team can assist you.
Learn moreHow can an Owner cancel a reservation?
From your Account Management, go to your Reservations section and find the reservation you’d like to cancel. Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start.
Learn moreHow does the vehicle return process work after a rental?
Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned. Owners must also submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident.
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