If you have an incident with a vehicle while on a rental, start by contacting our 24/7 Roadside Assistance service at 1-855-961-2413. Our dedicated COOP Support Team will strive to get you the necessary services as timely as possible and guide you to a local vendor.
Whether your vehicle needs a tow, replacement tire, or another service, our vendors will travel to you or open up shop to get you back on the road. Costs incurred from Roadside Assistance services are charged to the Renter or Owner depending on who is responsible for the incident.
Who is responsible for the costs incurred depends on the nature of the issue.Learn more
Each rental comes with access to 24/7 Roadside Assistance and our trusted network of authorized vendors.Learn more
When requesting roadside assistance, be sure to have the following information available for the agent to effectively dispatch service.Learn more
Depending on the cause of the breakdown, your reservation may be ended early. Please contact our Customer Service Team if you need additional information or have any questions.Learn more
We cannot guarantee a replacement vehicle will be available. If you need another vehicle to continue your routes, please use the COOP platform.Learn more