Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned.
This step is important so that you can:
· Be informed once the vehicle has been dropped off
· Confirm or deny your vehicles have been returned
· Begin the payout process
We recommend that you or someone from your business inspect the vehicles to confirm they were returned in the same condition as they went out.
If a vehicle was not returned, you can click “No, vehicle was not returned” and it will be escalated to our team so that we may contact you and the Renter regarding the reservation.
If the vehicle was returned, but you need help with a reimbursement request for tolls, fuel, damage, or something else, you may still confirm that the vehicle was returned and open a ticket in the Support Center. You will have the option to do so upon confirming the return of a vehicle. You can click on the “Document Vehicle” button to add the mileage, fuel level, or vehicle condition of the return. Additionally, you can contact COOP claims to create a ticket for a service or damage related incident.
Remember that even if you have already confirmed the return of a vehicle, you can still create a ticket through the Support Center.
Reimbursement requests for tolls, taxes, citations, fees, fuel, or fines must be submitted within sixty (60) days from the date it was issued. Any incidents related to vehicle damage or service must be reported within fifteen (15) days from the contract end date of a reservation. Please be sure to submit tickets with as much information as possible, including pictures or receipts, to review and resolve the issue in a timely manner.
Tracking devices (ELD tracking device) are not currently supported by the platform, but are always a good idea to install in your vehicles.Learn more
When you get a request to reserve your vehicle you will receive a notification via email, or on the COOP app that you can approve or deny.Learn more
Renters are required to return your vehicle in the same condition in which it was rented. If it is not in the same condition, please log in to your account to create a ticket through the Support Center so our team can assist you.Learn more
From your Account Management, go to your Reservations section and find the reservation you’d like to cancel. Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start.Learn more
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