How does the vehicle return process work after a rental?

Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned. 

This step is important so that you can:

·      Be informed once the vehicle has been dropped off

·      Confirm or deny your vehicles have been returned

·      Begin the payout process 

We recommend that you or someone from your business inspect the vehicles to confirm they were returned in the same condition as they went out.

‍What happens if a vehicle was not returned? 

If a vehicle was not returned, you can click “No, vehicle was not returned” and it will be escalated to our team so that we may contact you and the Renter regarding the reservation.

What to do if the vehicle was returned but you still needed help with something.

If the vehicle was returned, but you need help with a reimbursement request for tolls, fuel, damage, or something else, you may still confirm that the vehicle was returned and open a ticket in the Support Center. You will have the option to do so upon confirming the return of a vehicle. You can click on the “Document Vehicle” button to add the mileage, fuel level, or vehicle condition of the return. Additionally, you can contact COOP claims to create a ticket for a service or damage related incident.

Remember that even if you have already confirmed the return of a vehicle, you can still create a ticket through the Support Center.

Reimbursement requests for tolls, taxes, citations, fees, fuel, or fines must be submitted within sixty (60) days from the date it was issued. Any incidents related to vehicle damage or service must be reported within fifteen (15) days from the contract end date of a reservation. Please be sure to submit tickets with as much information as possible, including pictures or receipts, to review and resolve the issue in a timely manner. 

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