Vehicle pick up and drop off are completed by uploading images of your vehicle to our platform, documenting the vehicle’s condition as well as mileage, applicable refrigeration hours and confirming once a vehicle has returned. Renters are expected to meet you at the designated location for the vehicle at the requested pick up time. Driver’s must present a valid license and reservation number. The Owner should make sure these are valid before giving the keys to the driver and completing the pick up process.
Please note: Photos must be provided before and after a rental for a damage claim to be reviewed.
Submitting pictures of each vehicle's pre- and post-rental condition is crucial in determining the responsible party when the unforeseen happens. In order to protect your business when damage does occur, we need pictures of each vehicle before and after each reservation.
Not only do pictures allow us to determine if damage occurred during rentals, but it allows us to do so more quickly. This will result in a smoother process and faster payout. We want to ensure you and the Renter have the best experience possible.
An email and text message are sent 24 hours before each reservation and once a vehicle is dropped off. To upload before and after pictures, follow these steps:
For pick up:
For drop off:
You can also Log in to your account at any time and click the Reservations tab to see all upcoming and returned rentals. From there, you can click the blue “Document Vehicle” or “Confirm/Deny Return” link on the right to upload pictures.
COOP Smart Rate is an innovative pricing tool that helps you maximize your earnings. COOP Smart Rate dynamically adjusts the rate of your vehicles based on a variety of characteristics like vehicle type, mileage, and market demand.
Learn moreOne of the first things you’ll do on account setup is stage a vehicle pick-up location for renters, you can add new pick-up locations at any time.
Learn moreIt’s easy to submit vehicles to be listed on the platform, and you can do it all either on the web platform or with the COOP Mobile App.
Learn moreAccess the Vehicles section in your account, then select the Rate tab to apply the COOP Smart Rate tool to maximize your earnings. Smart Rate automatically optimizes your listings to attract rentals. If you choose to enter your daily rental price for a vehicle manually, select the custom price option.
Learn moreOn the COOP platform you can change the availability for each vehicle on your account management page.
Learn moreInclude additional features on your vehicle’s listing to make it more attractive to prospective renters. Add features when you list the vehicle, or edit them by contacting our team.
Learn morePromote your vehicle with good photos to get more rentals. We notice that our owners who photograph what makes their vehicles unique get more rentals.
Learn morePreventative maintenance is the responsibility of the vehicle’s owner. As the Owner of a vehicle, you are responsible for all costs associated with keeping the vehicle in working condition.
Learn moreOwners can download their fuel receipts right on the platform so they can report their International Fuel Tax Agreement (IFTA) each quarter.
Learn more