How does vehicle pickup and drop-off work?
Vehicle pickup and drop-off are completed by uploading images of your vehicle to our platform, documenting the vehicle’s condition as well as mileage and applicable refrigeration hours. Renters are expected to meet you at the designated location for the vehicle at the requested pickup time. Driver’s must present a valid license and reservation number. The Owner should make sure these are valid before giving the keys to the driver and completing the pickup process.
Are all vehicles accepted to list on COOP?
A wide variety of commercial vehicles can be listed on the COOP platform, including cargo vans, straight trucks, tractors, and trailers. In order to list vehicles, your business must meet certain requirements.
Learn moreWhat kind of rental activity should I expect once I list my vehicles?
Rental activity for your vehicle will depend on many factors including: listed daily rate, discounts offered, availability, location, vehicle restrictions, vehicle age, and of course, supply and demand.
Learn moreWhat kind of Renters will I get through COOP?
All Renters on COOP are carefully vetted businesses.
Learn moreWho provides Roadside Assistance?
Our 24/7 Roadside Assistance is provided by Ryder’s Customer Response Center.
Learn moreHow does COOP promote my vehicle to Renters?
Our team takes every effort to get your vehicle activity once it's listed on COOP. Consider becoming a COOP Featured Business to promote your vehicles even further.
Learn moreDo I need to take off our USDOT # for every rental?
Most Renters bring their own decal or magnet to cover the Owner DOT. Some Owners on COOP leave a space open so that the renter can display their own DOT magnet on the vehicle for the rental.
Learn moreWould these be long term or short term rentals?
Any usage restrictions, as to duration of rental, where the vehicle travels, etc., is determined by you as the Owner. The business that has reserved your vehicle can rent a truck for any duration you approve.
Learn moreWhat kind of coverage is necessary to list vehicles on COOP?
To list your vehicles on COOP, you must submit a valid certificate of insurance. Your insurance will be verified by our team.
Learn moreWho is providing insurance on the vehicles while they are rented to a third party?
The Renter has to provide their own insurance ($1 million liability policy & physical damage insurance) or purchase insurance from COOP directly.
Learn moreHow is the rental rate set?
The platform offers Owners an innovative tool to maximize your earnings. Included with your account, COOP Smart Rate can be applied to dynamically adjusts the rate of your vehicles based on a variety of characteristics like vehicle type, mileage, and market demand. If you choose to enter your daily rental price for a vehicle manually, you can select the custom price option.
Learn moreHow long do you have to be part of the program?
It is free to list and maintain your listing on COOP; there is no obligation to make your vehicles available and no penalty if you remove them.
Learn moreHow far in advance do Renters book?
Most Renters request to rent out vehicles within 1 day. We recommended you monitor and approve or deny these requests as soon as possible to maximize your potential for earnings and create a positive sharing experience.
Learn moreHow does the account setup process work for Owners?
Watch our overview videos to get help with setting up your COOP Owner account.
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