How does vehicle pickup and drop-off work?
Completing vehicle pickup and drop-off is required for every rental. At the time of pickup and drop-off, your assigned driver will receive a text. It will include step-by-step instructions and a link to upload photos of the vehicle to document its condition, mileage, fuel level, and refrigeration hours (when applicable). We’ll use these in the event there are any accidents or claims, so be sure to provide clear pictures of the entire vehicle before and after rental.
What is required to rent a commercial vehicle on COOP?
Eligibility to rent vehicles on COOP is determined using information from Dun & Bradstreet, your DOT number, and your Compliance, Safety, Accountability (CSA) score. Requirements for renting a vehicle differ depending on the type of vehicle and the state where you plan to use it. After your account has been approved and created, your business will have access to reserve various vehicles on the platform.
Learn moreHow do I set my Default Driver?
In your account management, you can go to your Drivers tab. Then select the options dots on the right side to set them as the default.
Learn moreHow can I change a driver on a current rental?
Reach out to our team if you need to apply a new driver on a rental that is currently active.
Learn moreHow can I view the rental agreement and my receipt for my vehicle rental?
Your reservations page is the area where you’ll find all the details of your rentals and contracts.
Learn moreIf I chose COOP’s insurance policy, how do I find proof of vehicle coverage?
If you have chosen our insurance policy, the rental agreement serves as proof of vehicle coverage.
Learn moreDo I need my own Electronic Logging Device (ELD) when renting through COOP?
Some vehicles will come with their own Electronic Logging Device, but we recommend bringing your own if your rental will require it.
Learn moreHow can I change my drivers' information?
If you need to add or change drivers in your account, you can do so simply through the platform.
Learn moreHow do I arrange a ride to my pick-up location?
Once you have an approved reservation, contact our customer service team to arrange a ride to the pick up location for your driver.
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