While your business is using the COOP platform, communication is key. Within each reservation, you can begin a chat. You will also see a button to open your active user-to-user messages in the upper right.
You find it within each reservation:
- From your Account Management, go to your Reservations
- Find the reservation that you’d like to start a chat with.
- Select the “chat to Owner/Renter” button. Send a message to begin messaging the Owner or Renter
Once a chat is started, you can access it anytime:
- Go to the user-to-user chat directly, which you can also find in the upper right menu options at any time
- Find the chat in the left sidebar. Alternatively, enter the reservation hash or the name of the company in the upper left to filter your active messages.
- Continue messaging the Owner or Renter that you previously started a chat with
If you need additional assistance that cannot be solved by direct communication, such as reservation extension requests or billing documentation, you can find that in the Resolution Center.