Late return policy
Our customer support team will work hard to ensure vehicles are returned on time. In the unlikely event that a vehicle is returned late, COOP will impose a late return fee on the Renter. Renters will be charged 3x the daily rate each day the vehicle is late, which is revenue that we pass on to that vehicle’s Owner. If your asset is not returned on-time, please notify us so that we can assist you.
Cleaning policy
Vehicles should be cleaned prior to a rental by the Owner and returned just as clean by the Renter.
Learn morePet policy
While operating a rental vehicle, pets are either permitted or non-permitted depending on the Owner’s preferences for that vehicle.
Learn moreCancellation policy
Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start. Reservations canceled less than 24 hours prior to the scheduled start time will be subject to a penalty.
Learn moreFuel policy
Vehicles should be returned with the same amount of required fluids they had upon pick-up. This includes refilling both the fuel and DEF. Vehicles that return with less fuel than what was documented at the time of pick up will be charged a refueling fee.
Learn moreSmoking policy
Do not smoke while fueling a vehicle at a gas station. While the driver is operating the vehicle, smoking is either permitted or non-permitted depending on the Owner’s preferences for that vehicle.
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