Please allow up to 48 hours after submitting your claim for one of our Claims Coordinators to be assigned and contact you for further details. If the vehicle hasn’t already been towed due to an accident, we will coordinate the transfer of the vehicle to the nearest authorized repair facility if it cannot be driven. COOP will request and obtain estimates, monitor and report the claim status, and ensure the vehicle is returned in the same condition in which it was rented.
If you would like to request a reimbursement from a business you have transacted with, you can log in to your account and click on the Reimbursement Request option under the Support Center. Selecting this option will allow you to choose the type of reimbursement you wish to request through COOP’s user-to-user chat feature.
Learn moreWe can’t promise that we’ll always be able to recover your deductible cost from the responsible party but we’ll do our best to make it happen.
Learn moreFor businesses with a COOP account, the best way to get in touch with a claims associate is to create a ticket and contact our team through the Support Center.
Learn moreCargo damage and loss are not covered by COOP’s physical damage waiver
Learn moreYes. If you have a preferred repair vendor and would like your vehicle to be repaired at their facility, please notify your Claims Coordinator.
Learn moreIt is always recommended to obtain a police report for any incident resulting in damage to a rented vehicle.
Learn moreTo report a liability claim, please log in to your account and create a ticket to contact our team through the Support Center.
Learn moreIn the event your vehicle is a total loss as a result of an accident or damage claim, we will determine the actual cash value of the vehicle and pay this amount to you.
Learn morePlease request the claim to be closed, providing a reason for your request.
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