What happens with my deposit once the vehicle is returned?
Upon vehicle return, your mileage payment will be adjusted based on the actual mileage used. If you were charged a security deposit, this deposit will be refunded upon vehicle return or applied to any other additional costs for your rental like fuel, damage, refrigeration hours, or other related fees. If the total amount owed for the rental upon return is less than your deposit, we will refund the difference to your card.
What is included in the costs of a COOP rental?
The price you see includes mileage, refrigerated hours, incident costs if any are incurred, and the per-rental fee that we collect to support our platform.
Learn moreWhat methods of payment are accepted by COOP?
COOP accepts all major credit cards for deposits, prepaid mileage fees, and vehicle rental payment.
Learn moreHow do rates compare to what I would see at the rental counter?
COOP offers prices on a wide variety of equipment that are competitive with local rental counters.
Learn moreDo I need to pay a deposit?
Once an Owner has accepted your reservation, you will be charged a prepaid mileage fee and a security deposit.
Learn moreWill I be charged tolls on COOP rentals?
Toll costs are your responsibility as the vehicle’s operator, they will be added on to the price of your rental or paid by you along the way.
Learn moreWhat if I have to dispute a charge?
If you see an unexpected charge on your account, contact our Customer Support team. A representative will be able to help with the charges on your account.
Learn moreWhy is my card getting declined?
Your cards may have been declined for various reasons. Our COOP team generally doesn’t know the specific reason it was declined.
Learn moreHave more questions?
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