What if I need reimbursement for fuel, tolls, citations, or something else?
If you would like to request a reimbursement from a business you have transacted with, you can log in to your account and click on the Reimbursement Request option under the Support Center. Selecting this option will allow you to choose the type of reimbursement you wish to request through COOP’s user-to-user chat feature.
You can request reimbursement for the following:
- Fuel
- Tolls
- Minor Repairs
- Citations
- Vehicle Cleaning
- Mileage or Hours
- Rental Days
- Late Fees
(Available options to select from will vary depending on if you are a Renter or an Owner of a transaction.)
A request for reimbursement can be made during or after a rental. Once a reimbursement request has been sent, the business you have transacted with will receive a message to approve or deny it. Our support team will step in to find a resolution if a request is not responded to within 72 hours.
Important Note: All Reimbursement Requests should be submitted with as much information as possible to resolve the case as quickly as possible. Please upload any pictures, receipts, and documentation related to the request when submitting.
Approved Reimbursement Requests
If the request is approved, you will receive a message letting you know it has been accepted, and a reimbursement will be issued.
Denied Reimbursement Requests
If a request is denied, you will receive a message letting you know that it has been refused. If you feel the request was unfairly denied, you can choose to escalate the request. Clicking the “Escalate” button will create a customer Support Center Ticket.
Our Support Team will review the escalated ticket to verify if the denial is valid.
If it is determined that the request is valid, our team will take the necessary steps to help resolve the matter so that you can receive your reimbursement.
If it is determined that the request is not valid, the denial will be finalized.
How do I contact COOP claims?
For businesses with a COOP account, the best way to get in touch with a claims associate is to create a ticket and contact our team through the Support Center.
Learn moreHow do I report a liability claim?
To report a liability claim, please log in to your account and create a ticket to contact our team through the Support Center.
Learn moreHow do I withdraw a damage claim?
Please request the claim to be closed, providing a reason for your request.
Learn moreWhat happens if my vehicle is considered a total loss?
In the event your vehicle is a total loss as a result of an accident or damage claim, we will determine the actual cash value of the vehicle and pay this amount to you.
Learn moreCan I choose where my vehicle gets repaired?
Yes. If you have a preferred repair vendor and would like your vehicle to be repaired at their facility, please notify your Claims Coordinator.
Learn moreMy driver was not at fault for the accident. Why am I responsible for the deductible?
We can’t promise that we’ll always be able to recover your deductible cost from the responsible party but we’ll do our best to make it happen.
Learn moreWhat happens after I report a damage claim?
We will coordinate the transfer of the vehicle to the nearest authorized repair facility and ensure the vehicle is returned in the same condition in which it was rented.
Learn moreMy driver was in an accident. Do I need a police report?
It is always recommended to obtain a police report for any incident resulting in damage to a rented vehicle.
Learn moreMy cargo was damaged in the accident. Does COOP cover cargo damage or loss?
Cargo damage and loss are not covered by COOP’s physical damage waiver
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