Help CenterYour Account
Common Challenges

Common Challenges

How should I respond to rental requests off the platform?

Report any suspicious emails and messages by Renters or Owners who attempt to reserve vehicles or change a current rental outside of the platform to our team.Any changes made outside of the platform are not included in the rental contract and do not include coverage and support

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I forgot my password. How can I reset my password?

If you’re unable to login to your account, you can reset the password on your own with the ‘Forgot password? Reset here’ link toward the bottom of the login page.

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I’m having trouble reserving a vehicle, what do I do?

If you’re still having trouble getting a rental reservation, there is an easy fix available to you.

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How to change my password?

For your business’s safety and security, you can change your password at any time.

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How can I apply for a DOT Number?

If you need to register for or do not have an active US DOT number, follow our simple steps to apply for one. Once it has been created or activated, you can provide it to our team to complete your COOP account submission form.

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I still need help, where do I go?

If you’re already a registered user with the COOP platform, the easiest way to contact our team is through the Support Center. If you’re not yet a registered user, you can use the contact page to send us a message.

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Explore Our Main Categories

General

Learn more about the fundamentals of COOP.

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Help Center For Renters

Help Center for frequently asked questions of Renters

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Help Center For Owners

Things to know before listing your vehicle.

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Help Center for Claims

Help Center for claims and coverage frequently asked questions

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