Help CenterYour Account
Common Challenges

Common Challenges

I forgot my password. How can I reset my password?

If you’re unable to login to your account, you can reset the password on your own with the ‘Forgot password? Reset here’ link toward the bottom of the login page.

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How to change my password?

For your business’s safety and security, you can change your password at any time.

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How should I respond to rental requests off the platform?

Report any suspicious emails and messages by Renters or Owners who attempt to reserve vehicles or change a current rental outside of the platform to our team.Any changes made outside of the platform are not included in the rental contract and do not include coverage and support

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I’m having trouble reserving a vehicle, what do I do?

If you’re still having trouble getting a rental reservation, there is an easy fix available to you.

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I still need help, where do I go?

The easiest way to reach us is at 877-747-5352, where you’ll be directed to one of our team members. Alternatively, you can reach out to us via email: support@coop.com

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Explore Our Main Categories

General

Learn more about the fundamentals of COOP.

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For Renters

Things to know before renting a vehicle.

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For Owners

Things to know before listing your vehicle.

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Claims and Coverage

Things to know before reserving a vehicle.

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