Common Challenges

I’m having trouble reserving a vehicle, what do I do?

If you’re still having trouble getting a rental reservation, there is an easy fix available to you.

How to change my password?

For your business’s safety and security, you can change your password at any time.

How should I respond to rental requests off the platform?

Report any suspicious emails and messages by Renters or Owners who attempt to reserve vehicles or change a current rental outside of the platform to our team.Any changes made outside of the platform are not included in the rental contract and do not include coverage and support

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I still need help, where do I go?

If you’re already a registered user with the COOP platform, the easiest way to contact our team is through the Support Center. If you’re not yet a registered user, you can visit our contact us page for more options.

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I forgot my password. How can I reset my password?

If you’re unable to login to your account, you can reset the password on your own with the ‘Forgot password? Reset here’ link toward the bottom of the login page.

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How can I apply for a DOT Number?

If you need to register for or do not have an active US DOT number, follow our simple steps to apply for one. Once it has been created or activated, you can provide it to our team to complete your COOP account submission form.

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