Help Center

If you would like to request a reimbursement from a business you have transacted with, you can log in to your account and click on the Reimbursement Request option under the Support Center. Selecting this option will allow you to choose the type of reimbursement you wish to request through COOP’s user-to-user chat feature.

If you’re unable to log in to your account, you can reset the password on your own using the ‘Forgot password?' link from the sign-in page.

If you’re still having trouble getting a rental reservation, there is an easy fix available to you.

For your business’s safety and security, you can change your password at any time.

If you’re already a registered user with the COOP platform, the easiest way to contact our team is through the Support Center. If you’re not yet a registered user, you can visit our contact us page for more options.

Report any suspicious emails and messages by Renters or Owners who attempt to reserve vehicles or change a current rental outside of the platform to our team.Any changes made outside of the platform are not included in the rental contract and do not include coverage and support

If you need to register for or do not have an active US DOT number, follow our simple steps to apply for one. Once it has been created or activated, you can provide it to our team to complete your COOP account submission form.

Instructions for logging into the COOP platform once you’ve signed up account has been created.