Help CenterFor Owners
Managing Your Reservations

Managing Your Reservations

How do I respond to requests and extensions?

When you get a request to reserve your vehicle you will receive a notification via email, or on the COOP app that you can approve or deny.

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How can an Owner cancel a reservation?

From your Account Management, go to your Reservations section and find the reservation you’d like to cancel. Reservations can be cancelled, without penalty, on the COOP website up to 24 hours prior to the reservation start.

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Can tracking devices work with COOP?

Tracking devices (ELD tracking device) are not currently supported by the platform, but are always a good idea to install in your vehicles.

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My vehicle was returned dirty or with less fuel, what should I do?

Renters are required to return your vehicle in the same condition in which it was rented. If it is not in the same condition, use the Resolution Center form on your reservation page.

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Explore Our Main Categories

General

Learn more about the fundamentals of COOP.

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Your Account

How to edit your account and profile.

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For Renters

Things to know before renting a vehicle.

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Claims and Coverage

Things to know before reserving a vehicle.

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