Help CenterHelp Center For Renters
Taking Care of the Vehicle

Taking Care of the Vehicle

Do I have to clean my rental vehicle?

Vehicles should be returned to the Owner in the same condition as the beginning of the rental.

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What happens if I get in an accident?

If you or your driver is involved in an accident, please call local authorities first. After you have notified the authorities, contact COOP at https://www.coop.com/contact-us

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Who is responsible for maintenance?

The vehicle’s Owner is responsible for costs associated with regular maintenance, however you as a Renter may have to help bring them in for service.

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Do I need to provide fuel receipts?

We require your fuel receipts so vehicle Owners can complete their IFTA filing, provide them when completing your drop-off or monthly if your rental exceeds 30 days.

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Who is responsible for IFTA on my rental truck?

As the Renter you are responsible to report your fuel receipts when your rental ends or monthly if the rental exceeds 30 days.

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Where can I access my trip records?

Go to your reservations page to access all the trip records from past reservations with COOP Owners.

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How can I upload fuel receipts for IFTA?

As a Renter, this is how to avoid fees by uploading your receipts for International Fuel Tax Agreement (IFTA) reporting.

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Do I need to refuel the vehicle before returning?

Yes, the vehicle must be returned with the same amount of fuel and other required fluids that it had upon pickup.

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What should I do if a vehicle breaks down?

If the vehicle has a flat tire, a mechanical issue, or any other problem that prevents you from traveling safely during a rental, we can send roadside assistance to help.

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Explore Our Main Categories

Help Center For Owners

Things to know before listing your vehicle.

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Your Account

How to edit your account and profile.

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Help Center for Claims

Help Center for claims and coverage frequently asked questions

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General

Learn more about the fundamentals of COOP.

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