Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

What happens if a vehicle breaks down on a Rental?

In the event a vehicle breaks down during a rental, the Renter should contact our 24/7 Roadside Assistance line at 877-747-5352 to report the incident. Our Customer Support Team will notify the Owner of any reported breakdowns and provide service to the Renter if needed.

Depending on the nature of the breakdown, the Owner may need to provide authorization for repairs and/or choose a service provider. Ultimately, every decision about what happens to a vehicle is up to the Owner. 

The costs for Roadside Assistance service will fall on whoever was responsible for the incident. Owners are responsible for costs associated with a vehicle that did not keep up a preventative maintenance schedule. Renters pay for breakdown costs related to misuse, as it is their responsibility and that of the driver to treat the vehicle well. Read here for more information about who is responsible for vehicle breakdowns.

With many reliable service locations throughout the country, our authorized vendors can get your vehicle back on the road or towed as necessary. Rest assured that your vehicle is in good hands with COOP.

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