Help Center

Get answers to COOP FAQs and connect with COOP customer support in our Help Center.

What happens if my vehicle returns with damage?

In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. Owners must submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident. Make sure you follow the vehicle return process to confirm the return of a vehicle and add photos after the rental.

To report the damage, you can create a ticket and contact our team through the Support Center. Creating a ticket will allow our Customer Support team to guide you through the claims process and provide you with information and updates. If your vehicle was returned with a flat or tire damage, click here.

A clear description of the damage and high-quality photos can help expedite your claim. You have fifteen (15) days from the contract end date of a reservation to report any damage.

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