In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. Owners must submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident. Make sure you follow the vehicle return process to confirm the return of a vehicle and add photos after the rental.
To report the damage, you can create a ticket and contact our team through the Support Center. Creating a ticket will allow our Customer Support team to guide you through the claims process and provide you with information and updates. If your vehicle was returned with a flat or tire damage, click here.
A clear description of the damage and high-quality photos can help expedite your claim. You have fifteen (15) days from the contract end date of a reservation to report any damage.