Help CenterHelp Center For RentersPayment
Why was a hold placed on my credit card when I requested to reserve a vehicle or extend a reservation?

Why was a hold placed on my credit card when I requested to reserve a vehicle or extend a reservation?

When you submit a new rental request or ask to extend a reservation and you are paying with a credit card, a temporary hold is placed on your card as an authorization to cover the full amount of the reservation or extension. This hold process streamlines the reservation process and results in more requests being approved by Owners.

If an Owner approves your reservation or extension, the authorization will turn into a real charge, and the amount will be deducted from your credit card.

If your request is declined or expires, the hold will be released. Depending on the processing time of your credit card company, it may take up to 72 hours for the amount to reflect on your account.

Other Payment articles

We use cookies to improve your experience and support our mission. By using our site, you agree to our use of cookies
Accept