Why was a hold placed on my credit card when I requested to reserve a vehicle or extend a reservation?
When you submit a new rental request or ask to extend a reservation, and you are paying with a credit card, a temporary hold is placed on your card as an authorization to cover the full amount of a reservation or extension (including a security deposit if applicable). This hold process streamlines the reservation process and results in more requests being approved by Owners.
If an Owner approves your reservation or extension, the authorization will turn into a real charge, and the amount will be deducted from your credit card. If a hold was placed for a security deposit on your reservation, it will be released upon successful return of your rental.
If your request is declined or expires, the hold will be released. Depending on the processing time of your credit card company, it may take up to 72 hours for the amount to reflect on your account.
How is mileage charged on COOP?
Once an Owner has accepted your reservation, you will be charged a prepaid mileage fee in addition to your security deposit. Upon vehicle return, your mileage payment will be adjusted based on the actual mileage used.
Learn moreDo I need to pay a deposit?
Once an Owner has accepted your reservation, you will be charged a prepaid mileage fee and a security deposit.
Learn moreWhat if I have to dispute a charge?
If you see an unexpected charge on your account, contact our team through the Support Center. A representative will be able to help with the charges on your account.
Learn moreWhy is my card getting declined?
Your cards may have been declined for various reasons. Our COOP team generally doesn’t know the specific reason it was declined.
Learn moreHow do rates compare to what I would see at a rental counter or in the market?
COOP offers a wide variety of equipment with prices that are competitive with local rental counters and the market. Our innovative Smart Rate tool allows Owners with listings on the platform to consistently provide the best prices to Renters.
Learn moreWhat is included in the costs of a COOP rental?
The price you see includes mileage, refrigerated hours, incident costs if any are incurred, and the per-rental fee that we collect to support our platform.
Learn moreWhat happens with my deposit once the vehicle is returned?
If the total amount owed for the rental upon return is less than your deposit, we will refund the difference to your card.
Learn moreWill I be charged tolls on COOP rentals?
Toll costs are your responsibility as the vehicle’s operator, they will be added on to the price of your rental or paid by you along the way.
Learn moreWhat methods of payment are accepted by COOP?
COOP accepts all major credit cards for deposits, prepaid mileage fees, and vehicle rental payment.
Learn moreWhat determines the amount of deposit required on a rental?
On all rentals, COOP charges your credit card a security deposit in addition to the total amount of a reservation. The security deposit amount varies based on information gathered from Dun & Bradstreet and your Compliance, Safety, Accountability (CSA) score.
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