In the event the vehicle breaks down during a rental, the Renter must call our 24/7 Roadside Assistance at 877-747-5352 to report the incident. Our Customer Support team will notify you of any reported breakdowns and provide service to the renter if needed. If your vehicle breaks down, you can call and our trusted network of authorized vendors will service your vehicle.
Depending on the nature of the breakdown, you may need to provide authorization for repairs and/or choose a service provider. Be available, ultimately each decision about what happens to your vehicle is up to you.
Costs for Roadside assistance service will fall on either the Renter or the Owner depending on who was responsible for the incident. Owners are responsible for costs associated with a vehicle that did not keep up a preventative maintenance schedule. Renters pay for costs of most breakdowns, as it is their responsibility and that of the driver to treat the vehicle well.
With expansive locations throughout the country, our authorized vendors can get your vehicle back on the road or towed as necessary. Be confident that your vehicle is in good hands with COOP.
In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. You have two days from when the vehicle has been returned to report any damage.Learn more
If your vehicle is involved in an accident, you will be notified immediately. All renters are covered by liability and physical damage insurance. Our Customer Support team will guide you through our claim process.Learn more
In the unlikely event your vehicle is not returned on time, COOP will charge the renter a late fee which will be passed to you. Please contact COOP Support at 877-747-5352 for further assistance if your vehicle is late.Learn more