In the event a vehicle breaks down during a rental, the Renter should contact our 24/7 Roadside Assistance line at 1-877-747-5352 to report the incident. Our Customer Support Team will notify the Owner of any reported breakdowns and provide service to the Renter if needed.
Depending on the nature of the breakdown, the Owner may need to provide authorization for repairs and/or choose a service provider. Ultimately, every decision about what happens to a vehicle is up to the Owner.
The costs for Roadside Assistance service will fall on whoever was responsible for the incident. Owners are responsible for costs associated with a vehicle that did not keep up a preventative maintenance schedule. Renters pay for breakdown costs related to misuse, as it is their responsibility and that of the driver to treat the vehicle well. Read here for more information about who is responsible for vehicle breakdowns.
With many reliable service locations throughout the country, our authorized vendors can get your vehicle back on the road or towed as necessary. Rest assured that your vehicle is in good hands with COOP.
If your vehicle is involved in an accident, you will be notified immediately. All renters are covered by liability and physical damage insurance. Our Customer Support team will guide you through our claim process.Learn more
In this instance of vehicle total loss, we would end the billing on the vehicle lease as well as terminate your Ryder lease agreement, and offer some options to enter into a new lease, if that is viable for you.Learn more
In the unlikely event your vehicle is not returned on time, COOP will charge the renter a late fee which will be credited to you. Please contact our team through the Support Center to create a ticket.Learn more
In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. You have two days from when the vehicle has been returned to report any damage.Learn more