What happens if my vehicle returns with damage?
In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. Owners must submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident. Make sure you follow the vehicle return process to confirm the return of a vehicle and add photos after the rental.
To report the damage, you can create a ticket and contact our team through the Support Center. Creating a ticket will allow our Customer Support team to guide you through the claims process and provide you with information and updates. If your vehicle was returned with a flat or tire damage, click here.
A clear description of the damage and high-quality photos can help expedite your claim. You have fifteen (15) days from the contract end date of a reservation to report any damage.
What happens if an accident results in a total loss and now our company is out a truck, with time still on our lease?
In this instance of vehicle total loss, we would end the billing on the vehicle lease as well as terminate your Ryder lease agreement, and offer some options to enter into a new lease, if that is viable for you.
Learn moreWhat happens if my vehicle is not returned on time?
In the unlikely event your vehicle is not returned on time, COOP will charge the Renter a late fee which will be credited to you once it is successfully collected from the Renter. Please contact our team through the Support Center to create a ticket.
Learn moreWhat happens if a vehicle breaks down on a Rental?
In the event a vehicle breaks down during a rental, the Renter should contact our 24/7 Roadside Assistance line to report the incident. Our Customer Support Team will notify the Owner of the reported breakdown and help get the vehicle back on the road.
Learn moreWhat if my vehicle is involved in an accident?
If your vehicle is involved in an accident, you will be notified immediately. All renters are covered by liability and physical damage insurance. Our Customer Support team will guide you through our claim process.
Learn moreAre relocation costs covered if a vehicle needs service?
Your vehicle relocation costs will be covered if a Renter causes an accident or damage during a rental.
Learn moreWhat happens if my vehicle is returned with a mechanical issue?
Once a reservation has been marked as returned and confirmed to be in your possession, any repairs and costs for mechanical issues should be coordinated and handled between the Owner of the vehicle and the service provider of your choice. If the issue may be the responsibility of the Renter, you can create a ticket in the Support Center for review or reimbursement.
Learn moreWho is responsible for tire costs through Roadside Assistance?
Upon rental pick-up, the driver should inspect and confirm all tires are in good condition. Once the reservation has started, the Renter assumes responsibility for all flats, blowouts, or any other tire damage, including any damage that happens to the vehicle as a result, such as mud flaps, mud flap hangers, etc.
Learn moreWhat if my vehicle is returned with a flat or damaged tire?
If your vehicle is returned with a flat or damaged tire because of a nail, sidewall damage, missing tread (not related to routine maintenance), flat-spotted, or something else, request reimbursement within 15 days of the return date through the Support Center on the COOP platform. You must submit a final invoice and receipt of payment for the required tire services.
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