Who is responsible for costs once COOP Roadside Assistance is called?

Once our 24/7 Roadside Assistance service is utilized, either the Owner or Renter is charged for any necessary repairs. Who is responsible for the costs incurred depends on the nature of the issue and what was documented during the pre-trip inspection.‍

Incidents Owners are responsible for:‍

Generally, issues that could be avoided with preventative maintenance are costs for which the vehicle’s owner is responsible. This includes, but is not limited to: ‍

Dud headlight at any point in the rental.
Immediate engine failure occurs right after the rental pick-up.
Tire failure after reasonable notice from Renter that tire tread is worn down and needs maintenance or replacement. ‍
Brake failure when carrying a payload within capacity without a road hazard.

‍Incidents Renters are responsible for: ‍

Renters will be responsible for covering the costs for all other issues while they’re responsible for the vehicle. This includes, but is not limited to:

Damaged or flat tires, whether it is curbed, pierced, or otherwise made inoperable.
Not following federal trucking safety standards or any violations of the terms of our contract.
Misuse of the brakes or engine.
Driver negligence or driver-caused incidents.
Refilling required fluids, such as fuel and the DEF.
Mixed-up fluids, such as when diesel fuel and the DEF are switched.
Lockouts when the driver needs a locksmith.
Towing a vehicle when it is stuck and unable to reach its destination.

As a Renter, be sure to reject a vehicle that isn’t in working condition and that the driver knows it is their responsibility to conduct a pre-trip inspection. Incidents are always unfortunate, but doing a thorough pre-trip inspection is important to confirm the vehicle has been properly maintained and is road ready.

For additional questions about coverage, send a message to our team here. Our team is here to help, and you can typically expect a response within 1-3 business days or sooner.

If you’re already a registered user with the COOP platform and need help with an incident after a rental, you can create a ticket and contact our team through the Support Center.

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