Once our 24/7 Roadside Assistance service is utilized, either the Owner or Renter is charged for any necessary repairs. Who is responsible for the costs incurred depends on the nature of the issue and what was documented during the pre-trip inspection.
Incidents Owners are responsible for:
Generally, issues that could be avoided with preventative maintenance are costs for which the vehicle’s owner is responsible. This includes, but is not limited to:
Incidents Renters are responsible for:
Renters will be responsible for covering the costs for all other issues while they’re responsible for the vehicle. This includes, but is not limited to:
As a Renter, be sure to reject a vehicle that isn’t in working condition and that the driver knows it is their responsibility to conduct a pre-trip inspection. Incidents are always unfortunate, but doing a thorough pre-trip inspection is important to confirm the vehicle has been properly maintained and is road ready.
For additional questions about coverage, send a message to our team here. Our team is here to help, and you can typically expect a response within 1-3 business days or sooner.
If you’re already a registered user with the COOP platform and need help with an incident after a rental, you can create a ticket and contact our team through the Support Center.
When requesting roadside assistance, be sure to have the following information available for the agent to effectively dispatch service.Learn more
Each rental comes with access to 24/7 Roadside Assistance, and our trusted network of authorized vendors.Learn more
We cannot guarantee a replacement vehicle will be available. If you need another vehicle to continue your routes, please use the COOP platform.Learn more
Whether your vehicle needs a tow, replacement tire, or other service our vendors will travel to you to help get you back on the road.Learn more
Depending on the cause of the breakdown, your reservation may be ended early. Please contact Customer Support at https://www.coop.com/contact-usLearn more