Once our 24/7 Roadside Assistance is utilized, either the Owner or Renter is charged for necessary fixes. Who is responsible for the costs incurred depends on the nature of the issue and what was recorded during the pre-trip inspection.
Generally, issues that could be avoided with preventative maintenance are costs that the vehicle’s owner is responsible for. This includes, but is not limited to:
Renters will be responsible to cover the costs for all other issues while they’re responsible for the vehicle. This includes, but is not limited to:
Be sure to reject a vehicle that isn’t in working condition, and that the driver knows their responsibility to conduct a pre-trip inspection. Incidents are always unfortunate but once the pre-trip inspection is completed, the Renter will be responsible for any costs incurred. For additional questions about coverage, call (877) 747-5352 or send us an email to firstname.lastname@example.org
Each rental comes with access to 24/7 Roadside Assistance, and our trusted network of authorized vendors. In the unfortunate event of an incident, you will be able to reach out to our COOP Support Team who connect you to these vendors.Learn more
Whether your vehicle needs a tow, replacement tire, or other service our vendors will travel to you or open up shop to get you back on the road.Learn more