Once our 24/7 Roadside Assistance is utilized, either the Owner or Renter is charged for necessary fixes. Who is responsible for the costs incurred depends on the nature of the issue and what was recorded during the pre-trip inspection.
Generally, issues that could be avoided with preventative maintenance are costs that the vehicle’s owner is responsible for. This includes, but is not limited to:
Renters will be responsible to cover the costs for all other issues while they’re responsible for the vehicle. This includes, but is not limited to:
Be sure to reject a vehicle that isn’t in working condition, and that the driver knows their responsibility to conduct a pre-trip inspection. Incidents are always unfortunate but once the pre-trip inspection is completed, the Renter will be responsible for any costs incurred. For additional questions about coverage, send us an email to service@coop.com
We cannot guarantee a replacement vehicle will be available. If you need another vehicle to continue your routes, please use the COOP platform.
Learn moreWhen requesting roadside assistance, be sure to have the following information available for the agent to effectively dispatch service.
Learn moreDepending on the cause of the breakdown, your reservation may be ended early. Please contact Customer Support at https://www.coop.com/contact-us
Learn moreWhether your vehicle needs a tow, replacement tire, or other service our vendors will travel to you
Learn moreEach rental comes with access to 24/7 Roadside Assistance, and our trusted network of authorized vendors.
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