Who is responsible for costs once COOP Roadside Assistance is called?

Once our 24/7 Roadside Assistance is utilized, either the Owner or Renter is charged for necessary fixes. Who is responsible for the costs incurred depends on the nature of the issue and what was recorded during the pre-trip inspection.

Incidents Owners are responsible for

Generally, issues that could be avoided with preventative maintenance are costs that the vehicle’s owner is responsible for. This includes, but is not limited to: 

• Dud headlight at any point in the rental
• Immediate engine failure that occurs right after the rental pick-up 
• Tire failure, after reasonable notice from Renter that tire tread is worn down and needs maintenance or replacement. ‍
• Brake failure, when carrying a payload within capacity without a road hazard

Incidents Renters are responsible for: 

Renters will be responsible to cover the costs for all other issues while they’re responsible for the vehicle. This includes, but is not limited to:

• Damaged or flat tires whether it is curbed, pierced, or otherwise made inoperable 
• Not following federal trucking safety standards or any violations of the terms of our contract 
• Misuse of the brakes or engine 
• Refilling required fluids, such as fuel and the DEF
• Mixed-up fluids, such as when diesel fuel and the DEF are switched
• Lockouts when the driver needs a locksmith
• Towing a vehicle when it is stuck and unable to get to its destination

Be sure to reject a vehicle that isn’t in working condition, and that the driver knows their responsibility to conduct a pre-trip inspection. Incidents are always unfortunate but once the pre-trip inspection is completed, the Renter will be responsible for any costs incurred. For additional questions about coverage, call (877) 747-5352 or send us an email to support@coop.com