The replacement of tires due to the normal operation of a vehicle falls under routine maintenance. This includes tread depth wear to be within DOT standards. Routine maintenance required during an active rental should be immediately reported to the vehicle Owner for assistance. The user-to-user chat feature on the reservations page of your COOP account may be used to communicate directly with the Owner.
Owners are responsible for arranging routine maintenance, as needed, directly with the service providers of their choice. Owners will be responsible for issuing payments for these repairs to their vendors. Failure to provide routine maintenance as needed may result in the early termination of reservation contracts, and the Owner will assume all responsibility for the return of the vehicle.
Please note: Roadside Assistance should not be used to report low tread depth during an active reservation, as this should be observed during pre-trip inspections before there is a need for a service call on the road. Should low tread not be reported or overlooked during a pre-trip inspection which results in a need for Roadside Assistance, this cost will become the Renter's responsibility. Tire costs for units returned to the Owner with low tread at the end of the reservation are not reimbursable, as low tread is considered routine maintenance.
The vehicle’s Owner is responsible for costs associated with regular maintenance, however you as a Renter may have to help bring them in for service.Learn more
Yes, the vehicle must be returned with the same amount of fuel and other required fluids that it had upon pickup.Learn more
Vehicles should be returned to the Owner in the same condition as the beginning of the rental.Learn more
As the Renter you are responsible to report your fuel receipts when your rental ends or monthly if the rental exceeds 30 days.Learn more
Go to your reservations page to access all the trip records from past reservations with COOP Owners.Learn more
As a Renter, this is how to avoid fees by uploading your receipts for International Fuel Tax Agreement (IFTA) reporting.Learn more
If you or your driver is involved in an accident, please call local authorities first. After you have notified the authorities, contact COOP so that our team can guide you through the accident process.Learn more
We require your fuel receipts so vehicle Owners can complete their IFTA filing, provide them when completing your drop-off or monthly if your rental exceeds 30 days.Learn more
If the vehicle has a flat tire, a mechanical issue, or any other problem that prevents you from traveling safely during a rental, we can send roadside assistance to help.Learn more