Claims

My driver was not at fault for the accident. Why am I responsible for the deductible?

We can’t promise that we’ll always be able to recover your deductible cost from the responsible party but we’ll do our best to make it happen.

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How do I report a liability claim?

Go to https://www.coop.com/contact-us to report a liability claim.

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How do I contact COOP Claims?

The quickest way to get in touch with a claims associate is via email. Reply to your most recent email from your claims coordinator or email support@coop.com

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Can I choose where my vehicle gets repaired?

Yes. If you have a preferred repair vendor and would like your vehicle to be repaired at their facility, please notify your Claims Coordinator.

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My driver was in an accident. Do I need a police report?

It is always recommended to obtain a police report for any incident resulting in damage to a rented vehicle.

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What happens after I report a damage claim?

We will coordinate the transfer of the vehicle to the nearest authorized repair facility and ensure the vehicle is returned in the same condition in which it was rented.

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My cargo was damaged in the accident. Does COOP cover cargo damage or loss?

Cargo damage and loss are not covered by COOP’s physical damage waiver

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What happens if my vehicle is considered a total loss?

In the event your vehicle is a total loss as a result of an accident or damage claim, we will determine the actual cash value of the vehicle and pay this amount to you.

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How do I withdraw a damage claim?

Please email support@coop.com to request the claim to be closed, providing a reason for your request.

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Explore Our Main Categories

Help Center For Renters

Help Center for frequently asked questions of Renters

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Your Account

How to edit your account and profile.

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General

Learn more about the fundamentals of COOP.

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For Owners

Things to know before listing your vehicle.

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