Help Center

Rest assured and rent with confidence. If your business doesn't have insurance but needs commercial rental vehicles, you can turn to COOP by Ryder.

For businesses with a COOP account, the best way to get in touch with a claims associate about a service or damage incident is to create a ticket and contact our team through the Support Center.

To report a liability claim, please log in to your account and create a ticket to contact our team through the Support Center.

Cargo damage and loss are not covered by COOP’s physical damage waiver

In the event your vehicle is a total loss as a result of an accident or damage claim, we will determine the actual cash value of the vehicle and pay this amount to you.

We will coordinate the transfer of the vehicle to the nearest authorized repair facility and ensure the vehicle is returned in the same condition in which it was rented.

We can’t promise that we’ll always be able to recover your deductible cost from the responsible party but we’ll do our best to make it happen.

It is always recommended to obtain a police report for any incident resulting in damage to a rented vehicle.

Please request the claim to be closed, providing a reason for your request.

Yes. If you have a preferred repair vendor and would like your vehicle to be repaired at their facility, please notify your Claims Coordinator.

Who is responsible for the costs incurred due to an incident, damage, tolls, or something else after a rental depends on several factors upon evaluation.