We can’t promise that we’ll always be able to recover your deductible cost from the responsible party but we’ll do our best to make it happen.
Learn moreGo to https://www.coop.com/contact-us to report a liability claim.
Learn moreThe quickest way to get in touch with a claims associate is via email. Reply to your most recent email from your claims coordinator or email support@coop.com
Learn moreYes. If you have a preferred repair vendor and would like your vehicle to be repaired at their facility, please notify your Claims Coordinator.
Learn moreIt is always recommended to obtain a police report for any incident resulting in damage to a rented vehicle.
Learn moreWe will coordinate the transfer of the vehicle to the nearest authorized repair facility and ensure the vehicle is returned in the same condition in which it was rented.
Learn moreCargo damage and loss are not covered by COOP’s physical damage waiver
Learn moreIn the event your vehicle is a total loss as a result of an accident or damage claim, we will determine the actual cash value of the vehicle and pay this amount to you.
Learn morePlease email support@coop.com to request the claim to be closed, providing a reason for your request.
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