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Incidents While your Vehicle is on a Rental

Incidents While your Vehicle is on a Rental

What happens if my vehicle returns with damage?

In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. You have two days from when the vehicle has been returned to report any damage.

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What happens if my vehicle is not returned on time?

In the unlikely event your vehicle is not returned on time, COOP will charge the renter a late fee which will be credited to you. Please contact our team through the Support Center to create a ticket.

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What happens if a vehicle breaks down on a Rental?

In the event a vehicle breaks down during a rental, the Renter should contact our 24/7 Roadside Assistance line to report the incident. Our Customer Support Team will notify the Owner of the reported breakdown and help get the vehicle back on the road.

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What if my vehicle is involved in an accident?

If your vehicle is involved in an accident, you will be notified immediately. All renters are covered by liability and physical damage insurance. Our Customer Support team will guide you through our claim process.

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What happens if an accident results in a total loss and now our company is out a truck, with time still on our lease?

In this instance of vehicle total loss, we would end the billing on the vehicle lease as well as terminate your Ryder lease agreement, and offer some options to enter into a new lease, if that is viable for you.

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Help Center For Renters

Help Center for frequently asked questions of Renters

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Help Center for Claims

Help Center for claims and coverage frequently asked questions

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General

Learn more about the fundamentals of COOP.

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