Help CenterFor Owners
Incidents While your Vehicle is on a Rental

Incidents While your Vehicle is on a Rental

What happens if my vehicle breaks down?

If your vehicle breaks down, you can contact us and our trusted network of authorized vendors will service your vehicle through service@coop.com.

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What happens if my vehicle is not returned on time?

In the unlikely event your vehicle is not returned on time, COOP will charge the renter a late fee which will be passed to you. Please contact COOP Support at https://www.coop.com/contact-us for further assistance if your vehicle is late.

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What if my vehicle is involved in an accident?

If your vehicle is involved in an accident, you will be notified immediately. All renters are covered by liability and physical damage insurance. Our Customer Support team will guide you through our claim process.

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What happens if my vehicle returns with damage?

In the event your vehicle returns with damage that did not exist prior to the rental, please notify us immediately. You have two days from when the vehicle has been returned to report any damage.

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Explore Our Main Categories

Help Center For Renters

Help Center for frequently asked questions of Renters

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Your Account

How to edit your account and profile.

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General

Learn more about the fundamentals of COOP.

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Help Center for Claims

Help Center for claims and coverage frequently asked questions

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